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Pega Roles and Opportunities

Find your own path with Pega and jump-start your career

Find Your Role

Wondering which Pega Role best matches your interests and skillset? Answer a few questions to discover your recommended Pega path!


Project Manager

Project Managers are in charge of the project implementation. They are responsible for governance and overall project success.


Team Lead

Team Leads are hands-on managers for Next-Best-Action execution teams.


Experience Designer

UX Professional Developers create interfaces that integrate with Pega.


Citizen Developer

Citizen Developers work with Pega Platform and own the creation, maintenance, and deployment of an application from start to finish.


Business Architect

Business Architects assess the organization's business model and find opportunities for integration with Pega Platform.


Next-Best-Action Analyst

Next-Best-Action Analysts assist stakeholders with formalizing and documenting requests so they can get their ideas to market quickly.


Next-Best-Action Specialist

Next-Best-Action Specialists take requirements for new Next-Best-Actions, implement them and test their performance.


System Architect

System Architects build Pega applications according to requirements and specifications.


Robotics System Architect

Robotics System Architects analyze business processes, identifying unnecessary complexity, and design better workflows with Pega Robotic Automation.


Customer Service Developer

Customer Service Developers implement Pega Customer Service applications with AI-powered guidance and decisioning that empower agents to deliver exceptional service.


Data Scientist

Data Scientists design, maintain, deploy, and refresh the predictive analytics assets used by the Next-Best-Action decision engine.


Next-Best-Action Designer

Next-Best-Action Designers specify and design decision management strategies for all business units, balancing business and customer needs.


Decisioning Architect

Decisioning Architects provide business and technical leadership in implementing decisioning and analytic solutions.

All Pega Roles

Pega Developers

Pega Developers build applications in Pega within their area of expertise such as Data Science, Robotic Process Automation, or Customer Service solutions.

Builds Pega applications according to requirements and specifications.

  • defines Pega application architecture
  • creates and modifies application flows
  • creates decision tables and decision trees
  • configures harness sections
  • designs test cases 

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Creates robots and robotic processes. Implements intelligent robotic automations that simplify business processes.

  • analyzes business workflows
  • identifies robotic automation opportunities
  • builds automated robotic solutions with Pega Robotic Automation

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Works with Pega AI. Designs, maintains, and deploys predictive analytics assets utilized by the Next-Best-Action engine.

  • monitors and optimizes models
  • advises on attributes and enterprise data
  • evaluates simulations

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Builds simple workflow and process automations in App Studio.

  • gathers application requirements
  • creates, maintains, and deploys applications

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Has the knowledge of Data Scientist, Next-Best-Action Designer, and Next-Best-Action Specialist, but specializes in implementing decisioning and analytic solutions.

  • provides business and technical leadership
  • designs structural elements and strategies
  • drives implementation of standards, strategy architecture, and arbitration frameworks

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Implements applications and configure AI-powered guidance and decisioning to ensure seamless customer service.

  • configure Microjourneys
  • integrate solutions with external data
  • configure messaging and voice channels
  • manage the Interaction portal

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UI Solutions Developer Role Badge

Implements experiences across channels with deep attention to accessibility, performance, scalability, and consistency. 

  • configuration of Pega UI and best practices 
  • accessibility compliance  
  • design pattern implementation and optimization  
  • advanced abilities in JavaScript, CSS, HTML, and Pega UI  

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Pega Business Architects

Pega Business Architects have extensive knowledge of Pega solutions and how they help address various business needs. BAs speak the voice of Pega in other enterprises and help make strategic business decisions.

Suggests process improvements to maximize business value with Pega.

  • advises on recommended solutions
  • contributes to business strategy
  • drives workflow improvements
  • educates on Pega capabilities

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Pega 1:1 Operations

Pega 1:1 Operations professionals work with clients to understand their business needs and provide tailored solutions through Next-Best-Actions.

Hands-on leader in each of the Next-Best-Action execution teams.

  • manages day-to-day activities
  • ensures business benefits of Next-Best-Actions are delivered
  • manages releases and deployments

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Badge for the NBA Analyst role

Assist stakeholders with formalizing requests so they can get their ideas to market quickly.

  • formalizes and documents requirements
  • optimizes business requirements for Next-Best-Actions

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Badge for the NBA Designer role

Specifies and designs decision management strategies for all business units.

  • creates decision management strategies
  • translates Next-Best-Action requirements into concepts

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Badge for the NBA SPECIALIST role

Configures new offers, propositions, and treatments for Next-Best-Actions.

  • gathers requirements for Actions
  • implements and test offers and messages
  • tracks live performance of Next-Best-Action

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Pega Experience Designers

Pega Experience Designers plan and design customer journeys in Pega applications. With design thinking methods and a human-centric approach they ensure excellent, inclusive UX.
Experience Designer Badge Image

Works with clients and partners to understand the users. Identifies pain points, optimizes user journeys, and designs UX solutions.

  • understands user needs and motivations
  • facilitates Design Thinking workshops  
  • designs UX solutions, wireframes, storyboards

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Other roles

Manages the project implementation and is responsible for governance and overall Pega project success.

  • drives business decisions
  • understands and advises on client strategy
  • defines and oversees implementation roadmap

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Eager to learn, collaborate, and connect with others who deliver Pega solutions? Communities of Practice help you grow your skills, become more effective in your role, and progress in your career through virtual events, online discussions, and in-person meetups.

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