Pega Customer Service
Simplify and enrich experiences for customers and employees.
Pega Customer Service cuts across silos with end-to-end automation, adapting to customer and agent microjourneys across business dimensions. With contextual self-service using NLP, knowledge management, and intelligent chatbots, you can deliver seamless experiences, driven by customer history and case information. It supports your agents with guided interactions so your team delivers high-value work more efficiently. Industry editions available for: Healthcare, Financial Services, Insurance, and Communications.