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Pega Customer Service

Simplify and enrich experiences for customers and employees.

 

OVERVIEW 
Pega Customer Service cuts across silos with end-to-end automation, adapting to customer and agent microjourneys across business dimensions. With contextual self-service using NLP, knowledge management, and intelligent chatbots, you can deliver seamless experiences, driven by customer history and case information. It supports your agents with guided interactions so your team delivers high-value work more efficiently.

Training

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Documentation

Explore our guides and articles for
Customer Service

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Forums

Meet fellow professionals in Pega Collaboration Center to discuss, share ideas and answer questions.

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DESIGN BEST PRACTICES

Browse Design Patterns

Visit Pega Community Wiki to see our current collection of expert-approved, ready-to-use design patterns for Customer Service.

Latest Videos

Pega 8.6 Update: What's New in Customer Service

Pega 8.6 Update: What's New in Customer Service

Learn all about the exciting new features in Pega Customer Service 8.6 with Fortuné Alexander, Director, Customer Service, and Matt Lake, Sr. Director, Multi-Channel Technology. 

ENHANCE YOUR PEGA EXPERIENCE

Pega Marketplace

Browse through our selection of community-created solutions, components, and language packs.
Find ones that fit your needs and maximize the value of your Pega subscription.

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