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Pega Customer Service

Simplify and enrich experiences for customers and employees.

 

OVERVIEW 
Pega Customer Service cuts across silos with end-to-end automation, adapting to customer and agent microjourneys across business dimensions. With contextual self-service using NLP, knowledge management, and intelligent chatbots, you can deliver seamless experiences, driven by customer history and case information. It supports your agents with guided interactions so your team delivers high-value work more efficiently.

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Documentation

Explore our guides and articles for
Customer Service

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Forums

Meet fellow professionals in Pega Collaboration Center to discuss, share ideas and answer questions.

Latest Questions

Question Nov 19, 2021 by josenavas

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Question Nov 5, 2021 by PritamChakraborty

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Question Nov 2, 2021 by SaikiranB

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Discussion Oct 14, 2021 by MarissaRogers

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Discussion Jul 8, 2021 by MarissaRogers

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Discussion Apr 30, 2021 by Kat Austin

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DESIGN BEST PRACTICES

Browse Design Patterns

Visit Pega Community Wiki to see our current collection of expert-approved, ready-to-use design patterns for Customer Service.

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